Delivery & Returns

FREE DELIVERY ON ALL ORDERS

Orders received before 11am will despatch the same day.

We will email you your tracking details once your order has shipped

Orders are sent via MRW Courier or Correos Shipping within Spain which you can choose at checkout.

Delivery is normally between 24-48 hours, although we do ask customers to allow 5 working days for delivery in case of a delay.

Deliveries may require a signature so if possible please provide a delivery address, phone number and safe space to leave your package if you are not in. 

If there should be a problem with your order then we will inform you by email or telephone.

RETURNS

Please be advised that prior authorisation is required on all returns and exchanges. Any return or exchange sent to us without return authorisation cannot be accepted. Return acceptance is at the sole discretion of Chelleon.

Chelleon will not refund or exchange product(s) that have been opened or used unless, in the unlikely event a product(s) has caused an adverse reaction and proof has been provided to Chelleon and a return has been agreed upon.